USER ID AND PASSWORD
 | How do I get a User ID and Password? From the Home page, click the "Homeowners" button on the left side of the page. Then click on the "Directory" button. This will take you to the User Login page. At the bottom of the page click on "Request a new user account." It will take you to the user registration form. Complete the form and submit it as directed. Please read all of the instructions. Can I change my password? Yes. First, you must be logged out. If you are already logged in, close the site and the re-open it. Then, from the Home page, click the "Homeowners" button on the left side of the page. Then click on the "Directory" button. This will take you to the User Login page. In the lower portion of the page you will see "Change Your Password." Click here and follow the instructions. What do I do if I forget may password? From the Home page, click the "Homeowners" button on the left side of the page. Then click on the "Directory" button. This will take you to the User Login page. In the lower portion of the page you will see "Forgotten Password?." Click here and complete the request for a new password. |
E-MAIL ADDRESSES
Why does the Association need my e-mail address? One of the primary reasons the Board of Directors decided to implement a web site was to save money. Use of e-mail to notify homeowners of important happenings is one of big money savers. It costs the Association from $100-$150 to do an all homeowner mailing; it costs the Association $0 to do an all homeowner e-mailing. What if I change my e-mail address? E-mail addresses are actually stored in two separate files on the web server: In the Homeowners Directory, which you can change yourself; and, in your User record, which only a site adminsitrator can change. For that reason, we request that you notify the site administrator whenever you change e-mail addresses so that both records can be updated. |
PRINTING
How do I print the Association documents? Most of the Association Documents are stored in a format know as Portable Document Format (pdf) which requires the Adobe Reader® to access. The reader is available as a free download from Adobe and a there is a button on the left to get your copy. Once you have installed the reader and opened the document, you will find a print icon (a small button with a picture of a printer on it) in the title bar. Use that to print the documents. If the document is a MS Word file (.doc) you must first "Save" the file on your computer and then it can be opened and printed by most any word processing software. How do I print a page on the web site? You can use your browser's print button to print any page on the site. If you do not want to print the buttons and other graphic elements on the page, we recommend that you first select the "Printer friendly" link at the top right corner of the page, then use your browser's print button. Once the printing is complete, use the "Back" button to return your screen to a normal display. |
THE WEBSITE
Can I make suggestions for things I'd like to see on the web site or suggestions for the community? Certainly - and they would be appreciated. Just click on the "Contact site administrator" link at the bottom of any page and send your comments or suggestions that way. Why does the right side of the page scroll off of my screen? That is a screen resolution issue. The site has been optimized for 1024x768 viewing. You can use a lower resolution, but some horizontal scrolling will occur. Sometimes the images don't display, what is wrong? Usually this is caused by a pop-up blocker. You should configure your blocker to recognize this site or disable it when you are on this site. Unfortunately, I can't provide specific instructions as there are many pop-up blockers and they are all slightly different. I sometimes get an "Invalid Session" message, what is wrong? This is normally caused by a cookie blocker. That means when you log on, the system can't store your user information (see below) as a cookie. You should configure your cookie blocker to recognize this site or disable it when you are on this site. Since there are so many options for blocking cookies, I can't provide specific instructions. Does this site use any kind of tracking devices? Absolutely not! The only information we capture is the total number of hits on the home page, the total number of hits on all pages, the total number of hits on "feature" pages, and the total number of hits on external links (like the weather). These hit counts do not identify the user. When you log in to a secured page, the system creates what is called a "session" cookie with your log in information. That way, you only have to log on one time. The cookie is removed when you exit the site or select the "log off" link on the left (under the menu buttons). How can I stay informed of community happenings and changes or updates on the web site? Make sure the email address that is listed in the "Homeowner Directory" is correct. Emails are typically sent to alert homeowners of recent neighborhood crime, local developments, events, or any other helpful or significant information relating to the neighborhood. What if I cannot find the answer to my question in this section? Just click the "Contact site administrator" link at the bottom of any page and ask your question that way. |
HOMEOWNERS DIRECTORY
The information in the directory is inaccurate, what should I do about it? You can edit your directory information by selecting the "Your Entry" button on the directory page. You can add, change, or delete any information. You should call Principal Management if your name is incorrect. If you change your e-mail address, please notify the site administrator. Can anyone outside of our community view the directory information? No. The Homeowners Directory is one of the "secured" features on the site. All secured features require a User ID and Password, and those are only issued to our homeowners. I noticed a place to upload a family picture in my directory entry, should I? You certainly may, but there are guidelines that must be followed. Since our Association pays for any excess space on the web server, your picture must be very small (no more than 10k). If you can resize a photograph to meet the guidelines, go right ahead. If you don't know how to resize digital images and still want to include the family picture, you can send it as an attachment to the site administrator, who will gladly resize it and post it for you. |
GENERAL QUESTIONS
Who do I contact if my Pool Card or Code does not work? First, to make sure you are using the card and code together correctly, here are the instructions: Hold the key card up to the lock. You should hear one beep first, followed by a second beep or series of beeps and the light on the lock will flash green. After the 2nd beep, put in your 6 digit code. After your code is put in, the light will flash green again and you will be able to turn the handle to gain access. If your key or code still does not work, then you can call Crystal Lee at Principal Management (817-451-7300) and she should be able to help you. REMEMBER: In order to have access to the pool, you must be in good standing with the association, which means that all dues and any possible fines are paid up-to-date. |
ASSOCIATION
What is a homeowner's association? It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&R's, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online within the Documents page of this site. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory. What is a "management company," what do they do, and how do I reach them? A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisor capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online or by phone through the number listed on the "Associaton/Leaders" page on this website. What are the CC&R'S? The Covenants, Conditions and Restrictions (CC&R's) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC&R's were recorded by the County recorder's office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC&R's may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed online within the Documents page of this site. What are the Bylaws? The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within the Documents page of this site. Are there any other rules? Most associations have developed Rules and Regulations as provided for in the CC&R's and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic visit the Documents page of this site. Are Board Meetings open to all residents? If so, where and when are they held? Yes. Board Meetings are set for the second Tuesday of every month. The time and place of any regular board meeting will be noted on the website under the "Events" page. You may also access the meeting minutes to previous board meetings under the "Association" page. What is my assessment? The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month of each quarter (January, April, July and October). Statements will be sent for assessments as a reminder of the amount due. Currently, the assessment is $105 per quarter or $420 per year. What happens if I don't pay my assessment? The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of the month of each quarter. In addition, the CC&R's allows the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments. How do I get approval for external modifications of my property? The Covenants and Restrictions require homeowners to request approval by the Architectural Control Committee (ACC) before construction such as for a backyard shed or patio cover. In addition, a homeowner may request a variance on a case by case basis for exemption from a particular restriction. Each homeowner is urged to check the C&R and Design Guidelines before beginning any modifications of their property. When in doubt, it is recommended that a variance request be made to avoid potential problems. A Variance Request Form should be filled out and forwarded to the management company (Principal Management) by mail, fax or email. You can find the form online within the "Documents" page of this site. Contact information for Principal Management can be found within the "Management" page of this site. If I am having a problem with a neighbor for a violation of the C&R's, what can I do? When a homeowner notices a problem in the neighborhood regarding a violation of the C&R's, it is recommended that the homeowner first discuss this with the neighbor. If the result of the discussion is unsatisfactory or the homeowner is unwilling to pursue the issue with the neighbor, a complaint may be filed with the management company (Principal Management) who will then forward the information to the Architectural Control Committee(ACC). Any homeowner may generate a complaint about a noticed violation in the Beacon Hill community and the ACC and Board of Directors will keep the identity of the person filing the complaint in strictest confidence. Anonymous complaints will not be accepted. Complaints may be filed by an email message, telephone call or letter mail to the management company (Principal Management). Contact information for Principal Management may be found online within the "Management" page of this site. |  |